om june 2007

SECTION A
Question 1
 
(a)  Briefly explain the four (4) main management functions.

(b) Describe the importance of “chain of command” in organisations.

(c)  Explain job enlargement and job enrichment.

(d)  State any two (2) advantages and two (2) disadvantages of cross-functional teams.

(e)  Briefly discuss Herzberg’s motivation-hygiene theory.

(f) State any four (4) techniques that are  frequently used in perceiving or judging
others.  

(g) Briefly discuss two (2) common classes of group norms.  

(h)  Briefly describe and provide examples of “reward power”.

(i)  List any two (2) advantages and any two (2) disadvantages of a strong culture.

(j)  Briefly describe and provide examples of rituals in organisations.

SECTION B
Question 2
John, CEO of XYZ factory realizes that for the plant to become profitable, productivity
had to improve. XYZ relies on the workers themselves to find ways to cut costs and boost
output.  To motivate the employees and align their efforts with the needs of the business,
John designed a new pay system. It offers all employees an annual bonus of RM400 for
coming up with three ideas per employee and the idea must save an average of RM1300.
John also changed the way employees were  paid. During peak season, the workers are
expected to put in longer hours; but instead of overtime pay, they build up an account of
extra days off.
Referring to the effort to boost the employees’ motivation, explain why it is important for
John to consider the issues highlighted by  the Victor Vroom’s Expectancy Theory.
Identify the implications of this theory to managers.

Question 3
(a) Explain Fiedler’s Contingency Model of Leadership.

(b) Discuss the Least-Preferred Co-worker (LPC) questionnaire and the three (3) key
situational factors for determining leader effectiveness.

Question 4
(a)  Explain the four (4) functions of communications.

(b)  Discuss any four (4) common barriers to effective communications.


Question 5
(a) Identify and explain two (2) advantages and disadvantages of functional and
divisional departmentalisation.

(b) Describe the characteristics of mechanistic and organic structural models.

Question 6
(a)  Identify eight (8) possible sources of resistance to change in an organisation.

(b)   Discuss six (6) possible ways of overcoming the resistance to change.